TCS Secures 5-Year AI Transformation Deal with Vodafone Idea

Tata Consultancy Services has landed a five-year contract with Vodafone Idea to overhaul the telecom operator's business support systems using AI-powered platforms. Announced on September 18, 2025, the partnership leverages TCS's HOBS and TwinX platforms to drive automation and personalization.

The initiative aims to modernize Vodafone Idea's customer experience capabilities through scenario simulations and accelerated service delivery. Jagbir Singh, Vodafone Idea's CTO, emphasized the transformative potential of AI-driven innovation in redefining digital interactions.

TCS brings quarter-century expertise in global telecom solutions to this 15-year partnership, having served over one billion subscribers worldwide. The deal underscores the accelerating enterprise adoption of AI infrastructure in legacy industries.